Shipping & Return
Videopro offers free shipping for majority of items shipped to addresses within mainland Australia only. You will be contacted once your order has been despatched and tracking details can be supplied upon request. We pride ourselves on completing the experience by getting you the goods out to you in a timely manner and have partnered with companies such as TNT, Australia Post, Fastway and Australian Air Express to ensure we can do that. We understand that returns can happen and our team strives to ensure you’re satisfied with your purchase. Videopro is happy to consider all returns on a case by case basis. Of course, if a product is faulty, our team will organise a replacement for you free of charge!
As we source directly from the manufacturer, all products come with the standard manufacturer’s warranty. This warranty is typically 12 months however, please feel free to ask one of our friendly sales staff for more information. For extra peace of mind, Videopro also offer a range of extended warranties on particular products which can lengthen your warranty to 5 years for domestic use or 3 years for commercial use depending on the product range (computers carry a maximum 2 year extended warranty). For further assistance on our warranties, please view our full terms and conditions
online or contact one of our sales team by phone, email