Videopro offers free shipping on majority of products to most major capital cities within Australia. To find out if you qualify check out our Delivery Information page. Once you have ordered your item and it's been despatched from our warehouse you will be contacted by one of our support staff and tracking details can be supplied upon request. We pride ourselves on completing the experience by getting you the goods out to you in a timely manner and have partnered with companies such as TNT, Australia Post, Fastway and Australian Air Express to ensure we can do that. We understand that returns can happen and our team strives to ensure you’re satisfied with your purchase. Videopro is happy to consider all returns on a case by case basis. Of course, if a product is faulty, our team will organise a replacement for you free of charge!
100% of our product range is genuine, local stock and comes with full warranty and support from the Australian manufacturers/distributors – no grey imports! This warranty is typically 12 months however, please feel free to ask one of our friendly sales staff for more information. For extra peace of mind and the highest level of after sales support, Videopro also offer a range of extended warranties which can lengthen your warranty to 5 years for domestic use or 3 years for commercial use depending on the product range. For further assistance on our warranties, please view our full terms and conditions online or contact one of our sales team by phone, email or LiveChat.
My first dealing with V. P. at DFO BRISBANE AIRPORT was excellent, your manager Mark took time and effort to assist me even though it was a few days pre Xmas and they were frantically busy. He is a true professional and has a genuiness rarely found in business today. Congratulations, I'll definitely be back.<br/>Lyn.