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HEGPB HEOS by Denon

HEOS HEGPB Go Pack for HEOS 1 - Black

HEOS HEGPB  Go Pack for HEOS 1 - Black
heos-by-denon

In Stock

This product is in stock at either our warehouse or retail stores and will be shipping from Brisbane within 1-5 days from purchase.
 

Listen to your favorite tracks virtually anywhere with the available HEOS 1 Go Pack.

Product Features

Lithium-ion rechargeable battery pack attaches to HEOS 1 base
Easy twist-on/twist-off attachment
Up to 6 hours of playback time on a single charge
Unique custom splashguard means never having to worry about accidental splashes of water
Listen to your music and charge your smartphone at the same time

In The Box

  • Speaker not included
  • Rechargeable Lithium-ion battery
  • Splashguard
  • Quick Start guide

  • Expert Reviews

    Experts Review

    This product was reviewed by Emily Persson - Videopro

    The Heos Go Pack is the ideal accessory for your Heos 1. Transform your wireless speaker into a portable Bluetooth speaker and receive up to 6 hours battery life. Having Bluetooth onboard will allow you to take the speaker away from the home, and still use it wirelessly. Perfect for those day trips and holidays.


    Product Specifications


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    Reviews

    Product Reviews

    2 out of 5 based on 1 ratings

    Reviewed by: Thomas, City East QLD  12/12/16

    If you buy this from Videopro make sure you check the serial number carefully. All Go Packs with serial numbers beginning with 5xxGxxxxxx, and serial numbers between 601G913517 to 601G914004 have been recalled as the rechargeable battery may pose a fire safety hazard. The serial number can be found on the base of the battery. More details are available at: https://www.productsafety.gov.au/recall/d-m-holdings-pty-ltd-and-qualifi-pty-ltd-heos-1-go-pack-by-denon-rechargeable-battery

    Service Reviews

    Reviewed by: Thomas, City East QLD  12/12/16

    Online purchase has been a bad experience to date and still trying to sort out. I bought the HEOS 1 Go Pack from Videopro online on 27 November 2016 as it was on special. Well, now I know why!

    I got an email from sales saying this could not be delivered to my postal address and I had to pick it up from a retail store - this was not mentioned on the website. So I nominate the Fortitude Valley Store and get a phone message early December that the Go Pack is ready to be collected. So I go to the store on 4 December to collect and notice the product has a serial number starting with 506G. I raise this with the salesperson and advise him that this item was part of a recall in August. I also told him that I had purchased a Go Pack from Videopro in September and was also given a defective product that started with the number 5XXG (there was some reluctance to replace this item too). The salesperson states he knows nothing about the recall issue and I would need to take it up with online sales. I send him a link to the recall webpage and leave the item at Videopro and also send an email to sales on the same day asking for it to be sorted out.

    On 12 December I receive a package at my postal address and it is a Go Pack (you got it, the one they told me earlier they could not deliver to that address). On opening I immediately notice the serial number is one starting with 5XXG. Again another defective Go Pack from Videopro from the same recall.

    I am waiting to hear back from them as to what Videopro propose to do about this. I have asked for a refund.

    The fact Videopro continue to have in their stock a recalled item that is a potential fire hazard and that they do not appear to even know this is disturbing.

    Comments

    Shipping Times

    Major Australian cities

    Brisbane – 1-2 business days
    Gold Coast – 1-2 business days
    Sydney – 1-3 business days
    Melbourne – 2-4 business days
    Cairns – 2-4 business days
    Adelaide – 3-5 business days
    Darwin – 4-6 business days
    All Tasmania – 4-6 business days
    Perth – 5-7 business days

    Country/non-metro regions

    Queensland – 2-5 business days
    New South Wales – 2-5 business days
    Victoria – 3-6 business days
    South Australia – 4-7 business days
    Western Australia – 7-10 business days
    Northern Territory – 7-10 business days

    *If express shipping is selected before 10am AEST and is in stock at our warehouse, your order will be delivered the next business day to Australian metro and approved areas. You can find out if you are in the Express Post network here

    For Delivery Costs, Zones and FAQ's Please click here

    Return Policy

    Our Return Policy's terms and conditions can be found here

    Warranty & Returns

    100% of our product range is genuine, local stock and comes with full warranty and support from the Australian manufacturers/distributors – no grey imports! This warranty is typically 12 months however, please feel free to ask one of our friendly sales staff for more information. For extra peace of mind and the highest level of after sales support, Videopro also offer a range of plans which can cover your product for up to 5 years for domestic use or 3 years for commercial use, depending on the product range. For further assistance, please view our full terms and conditions online or contact one of our sales team by phone, email or LiveChat.

    $119
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