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Emergency Services - Case Study

Emergency Services

Queensland's Department of Emergency Services is unique in Australia. The agency provides services covering all phases of emergency and disaster management - prevention, preparedness, response and recovery - delivered by fire, ambulance and Emergency Management Queensland across a single portfolio.

The single agency structure provides significant advantages and benefits to the community. These benefits occur at many levels, from having single-point ministerial accountability for emergency services, through to the invaluable cooperation and coordination of operational staff in communities during emergencies and disasters.

The Emergency Services portfolio employs more than 7,700 full-time and part-time employees, and is supported by more than 85,000 volunteers across Queensland. Those volunteers are represented in the following organisations:

  • State Emergency Service
  • Rural Fire Service
  • Emergency Services Cadets
  • Queensland Ambulance Service
  • Volunteer Marine Rescue Association
  • Surf Life Saving Queensland
  • Australian Volunteer Coast Guard
  • Royal Life Saving Society
  • Response Advice for Chemical Emergencies

The Challenge

Dealing with multiple technologies, coordinating the requirements of the personal across the different agencies within ES. To provide up to the minute information from which important decisions are made.


Enabled accurate, real time decisions to be made. Consistent product technology across the organisationhas enabled staff to be trained faster and less support required.

Local teams of tech's are on hand now to support the systems.

The Fit-Out

  • Boardrooms - Lectern based touch panels and wall panel
    control systems
  • Display devices, projector, plasma & LCD panels
  • Audio reinforcement solutions

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