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Returns Policy

  1. Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. This paragraph covers that possibility. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:
    1. exactly what is the fault;
    2. the date, if relevant, when the fault became apparent;
    3. when and how you discovered the fault;
    4. how the fault affected your use of the Goods;
  2. To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty:
  3. You must tell us by email message to [email protected] or by letter to our land address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
  4. The Goods must be returned to us as soon as any defect is discovered.
  5. So far as possible, Goods should be returned:
    1. with both goods and all packaging as far as possible in their original condition;
    2. securely wrapped;
    3. including our delivery slip;
    4. the cost of freight return to Videopro may be charged to the buyer if no fault is found. However, all cases will be reviewed and buyers notified prior to any additional charges for freight being applied.
  6. Please note: If the goods have been opened prior to return, then Videopro may request between a 10-20% restocking fee to be paid by the customer. This will be requested if the product was returned due to:
    1. Change of Mind
    2. Claimed faulty product, but no fault found when testing
  7. Headphones: Due to hygienic reasons, we are unable to accept change-of-mind returns for any headphones that have been opened - please choose carefully.