Service Level Agreements
Our Customer Benefits
Fixed AV Management and Support Costs
Our support products allow for accurate budgeting and peace of mind operation. Support costs are structured on a per room or space formula, allowing for pricing transparency and flexible service allocation. Co-term options allow for a single renewal date per location.
Dedicated Service Desk
Our Service Desk provides a single point of contact for all customer support requirements during business hours. Standard business hours and 24/7 support are available.
Third Party License Management
As a trusted business partner, we assume the role of in-house technical support, directly interfacing with third-party technology providers to coordinate licenses, services and act as a single point of contact for resolution of vendor technology related issues.
Guaranteed Service Levels
Our customers enjoy the benefits of guaranteed meaningful response times & priority onsite support to ensure technology solutions are always operating at maximum performance.
Omni Channel Engagement
Access to our Service Desk is via phone, email or online portal. Our customers choose which engagement method best suits their requirements.
Proactive Partnership with the Right People
We view a positive user experience as a critical driver in maximising adoption and space utilisation, which in turn determines the value garnered from your technology investment. Our proactive maintenance schedules provides business continuity, stability and efficiency; with our support offerings ensuring direct access to professional, qualified and experienced systems support engineers.
Additional Support Options
Support Services
Priced on request
Remote monitoring
Priced on request
VIP event support
Priced on request
Additional refresher training
Priced on request
Go live support
Priced on request
For more information, speak to one of our team today, or for full terms and conditions click here.
