AV Service Level Agreements (SLAs)
Powerful AV, Without the Uncertainty
Today, seamless technology isn't a luxury - it's critical. Whether you're leading a board meeting, hosting a flagship event, or managing daily operations, you expect your AV systems to perform. Every time. Without fail.
But even the best-designed technology faces wear, unexpected faults and risks. Downtime isn't just an inconvenience - it damages reputations, disrupts momentum and costs real money. That’s why proactive AV protection isn’t optional - it’s essential.
At Videopro, we believe your AV should empower you, not distract you. Our Service Level Agreements (SLAs) ensure you have guaranteed support, preventative maintenance, predictable costs and total peace of mind.
Why Secure an SLA with Videopro?
- Fixed AV Management & Predictable Support Costs
- Guaranteed Service Levels
- Unlimited Access to the Videopro Service Desk
- Omni Channel Engagement Options
- Customer Portal Access
- Proactive System Maintenance
- Third-Party License and Warranty Management
- Remote Monitoring (Optional)
- Partnership, Not Just Service
Choose the SLA That Matches Your Needs
Onsite Concierge
Mission-critical environments, premium service expectation
Immediate onsite response, embedded concierge, unlimited service desk, preventative maintenance, performance reporting
Platinum Care
Enterprise, government, large-scale AV environments
1-hour remote response, same-day onsite, preventative maintenance, warranty management
Essential Care Plus
Mid-size organisations, schools, regional deployments
2-hour remote response, NBD onsite, biannual preventative maintenance
Help Desk
Low-complexity environments requiring essential cover
2-hour remote response, pay-per-call onsite dispatch, best endeavours support
What's Included In Your Videopro SLA?
Unlimited Service Desk Access (phone/email/portal)
Structured Response and Resolution Timeframes
Onsite Attendance (as per tier)
Refresher Training
Scheduled Preventative Maintenance
Firmware and Software Updates
Performance Reporting and Usage Analytics
Warranty and Vendor License Management
Remote Monitoring (optional add-on)
VIP Event Support and 24/7 Critical Response Options
The Plan to Protect Your AV Environment
1.
Discovery Consultation
2.
Tailored SLA Design
3.
Seamless Activation
Without an SLA, You Risk:
Scrambling during critical AV failures
Long service queues and slow escalations
Unplanned repair and replacement costs
Reduced technology life span
Event disruptions and reputational damage
Staff dissatisfaction from technical friction
With a Videopro SLA, You Gain:
Predictable operational budgets
Rapid professional support when it matters
Strategic AV lifecycle management
Extended asset life and maximised ROI
Event and meeting confidence
A trusted partner aligned to your success
Don't Leave Your AV Systems to Chance
Whether you're protecting a single boardroom or a full enterprise deployment, an SLA is your safeguard against disruption, cost and complexity. Partner with Videopro today - and experience AV confidence like never before.
