Shipping Policy | VIDEOPRO
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Shipping Policy

General Information

Videopro offer the following assurances with every online order:

  • Lost-in-transit cover, including the FREE resupply of lost-in-transit items
  • Damage-in-transit cover, including the FREE return of the damaged item and FREE replacement
  • 7-day faulty item swap-overs, including FREE returns shipping
  • Full online tracking
  • Personalised service
  • Full manufacturer’s warranty

Shipping Areas

Videopro deliver to most areas within mainland Australia. If your postcode or address does not provide shipping estimates, please contact our Customer Service Team to discuss delivery options.

Overseas Shipping

Videopro do not offer international shipping unless by prior arrangement. If you are overseas and wish to purchase goods, please contact our Customer Service Team to discuss options.

Parcel Lockers

Videopro does not deliver to parcel lockers due to their lack of security. You will be asked to supply an alternative address from one of our customer service team members should you supply a parcel locker location when placing your order.

Delivery Method

Goods will be shipped to you according to the delivery method selected at the checkout. In some circumstances this may change if the selected delivery method is not available at the time of despatch.

Australia Post eParcel and Fedex offer a door-to-door, street-level delivery service only. They are unable to deliver products above the ground floor or enter a customers' residence. They are also unable to provide an installation or removal service.

Videopro Driver - Our personalised Videopro Driver Service offers a door-to-door, street-level delivery service. If you require an over and above service, please contact us to discuss. Where possible we will endeavour to accommodate your needs, at an agreed surcharge. Please note that at all times Videopro must comply with current workplace health and safety standards. 

Delivery times for Videopro Driver bookings will vary depending on the address locale and the present demand. Our customer support team will contact you once your goods are ready for despatch, inform you of the scheduled delivery days for your locale and then determine your preferred date based on this information. Our logistics team will contact you closer to the delivery day to confirm a more accurate delivery time window (typically AM or PM). 

Delivery Confirmation

Due to the nature of the products we provide, Videopro adheres to a strict policy in relation to proof of delivery, in that all freight carriers and courier services must obtain a signature at the point of delivery. If you, as the customer, request any change to this policy directly with the carrier (ie: request to leave in a safe place), then Videopro bears no responsibility in the unfortunate situation that the goods go missing.

Stock Availability

Stock availability is outlined on the website by graphical and/or text representation. Videopro sources inventory information from our warehouses and our stores, as well as from our suppliers. The stock availability published on our website is accurate based on the last known inventory levels from these locations.

An explanation of the stock availability published on the website is as follows:

In Stock - stock is available at either our warehouse, our stores or in stock at our suppliers' warehouse whom we have a direct to customer shipping arrangement in place with (based on the last known inventory levels).

Usually ships 5-7 days - stock is either in transit to Videopro from our suppliers, or is in stock at our suppliers' warehouse (based on the last known inventory levels).

Call for Availability - stock is not due for at least 7 days (based on the last known inventory levels). In these circumstances it is best to call our customer support team, who can provide more accurate estimates of supply.

If for any reason we cannot supply any product/s you have ordered within the published timeframe, we will contact you via phone or email and either place your product/s on backorder if you wish to wait, or alternatively provide you with a refund. If you choose to place your product/s on backorder we will provide you with personalised weekly updates and will notify you once your order has been shipped. If one or more items are in stock and you are waiting for other items, you can choose to have your order part shipped. In these circumstances one of our customer support personnel will keep you updated on the remaining items.

Bulky and Oversized Items

Bulky and Oversized Items such as large TVs and Speaker Packs delivered to residential addresses may incur a surcharge. To eliminate these surcharges, please consider shipping to a business address.

General freight carriers may require assistance to help unload bulky and oversized goods to comply with their relevant Workplace Health & Safety policies.

For more information send us an EMAIL or jump onto our Live Chat service and speak to one of our support staff.

Remote Locations

Videopro is currently unable to accurately quote shipping online to any international location or for the following Australian External Territories: Thursday Island, Norfolk Island, Christmas Island, The Cocos Islands and Australian Antarctic Territories. Should you reside in these areas and wish to order something online, our sales staff will gather a shipping quote and you will be contacted prior to despatch. No order will be sent out without your prior approval for the freight costs incurred.