Service Level Agreements | VIDEOPRO
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Service Level Agreements

Our Customer Benefits

Fixed AV Management and Support Costs

Our support products allow for accurate budgeting and peace of mind operation. Support costs are structured on a per room or space formula, allowing for pricing transparency and flexible service allocation. Co-term options allow for a single renewal date per location.

Dedicated Service Desk

Our Service Desk provides a single point of contact for all customer support requirements during business hours. Standard business hours and 24/7 support are available.

Third Party License Management

As a trusted business partner, we assume the role of in-house technical support, directly interfacing with third-party technology providers to coordinate licenses, services and act as a single point of contact for resolution of vendor technology related issues.

Guaranteed Service Levels

Our customers enjoy the benefits of guaranteed meaningful response times & priority onsite support to ensure technology solutions are always operating at maximum performance.

Omni Channel Engagement

Access to our Service Desk is via phone, email or online portal. Our customers choose which engagement method best suits their requirements.

Proactive Partnership with the Right People

We view a positive user experience as a critical driver in maximising adoption and space utilisation, which in turn determines the value garnered from your technology investment. Our proactive maintenance schedules provides business continuity, stability and efficiency; with our support offerings ensuring direct access to professional, qualified and experienced systems support engineers.

Additional Support Options

Support Services

Priced on request

Remote monitoring

Priced on request

VIP event support

Priced on request

Additional refresher training

Priced on request

Go live support

Priced on request

For more information, speak to one of our team today, or for full terms and conditions click here.