On-Demand Service Support
Expert support for the moments you didn't plan for.
Not every support requirement fits within a planned schedule. Whether you need an additional site visit, assistance with an unexpected issue or support for a new requirement, Videopro's On-Demand Service Support gives organisations direct access to experienced AV specialists when you need them most.
Technical expertise, whenever you need it.
Available as a standalone service or as part of a Videopro Managed Services Agreement, our team provides responsive technical support tailored to your environment, helping you resolve issues quickly and keep your organisation running smoothly.
For Managed Services clients, the added advantage is that we already understand your technology environment, enabling an even faster and more seamless response.
On-Demand Service Support Capabilities
Our flexible support model ensures you can access the expertise you need, when you need it.
Our On-Demand Service Support can include:
- Additional technical support outside scheduled Managed Services activities
- Reactive support for faults or incidents outside agreed service scope
- Additional preventative maintenance or site visits when required
- Support for new spaces, systems or locations added after agreement commencement
- Technical assistance for events, meetings or operational requirements
- Scope extension discussions managed by your existing Videopro team
- Coordination with field technicians, engineers and technical specialists
- Remote investigation and monitoring support where applicable
- Activity documented as part of your ongoing service reporting
Access expert AV support whenever you need it.
Talk to an AV Managed Services Specialist
To speak with our AV Managed Services specialists, please contact us on 1300 843 367 or [email protected], or get in touch using the form below.
