AV Managed Services
for Business-Critical Technology
From proactive monitoring and preventive maintenance to fully managed support environments, Videopro helps organisations maximise uptime, minimise disruption and protect their AV investment.
AV has become critical operating infrastructure in organisations. When AV technology doesn’t work, it’s not a technical inconvenience, it’s a lecture that doesn’t run, a board presentation that can't proceed, or a council meeting that comes to a standstill.
As organisations become increasingly reliant on integrated technology solutions for day-to-day operations, including hybrid working, meeting rooms and workplace technology, the need for a trusted AV Partner to manage and support these systems has never been greater.
We treat your AV like the critical operating infrastructure that it is.
Uptime. Ontime. Lifetime.
That’s how we think about your AV, and it is why organisations with critical AV infrastructure need an AV Partner like Videopro.
As your AV Partner, Videopro takes accountability for how your AV systems perform.
We evaluate an AV investment through three lenses - Uptime, Ontime and Lifetime.
Uptime.
How often is your AV available and performing as expected?
Ontime.
When your team relies on technology, how quickly can issues be resolved?
Lifetime.
How do today's decisions extend the life and performance of your investment?
When you look at an AV solution through these three lenses, having an AV Managed Services Partner starts being a strategic decision. It also changes everything about how we design and commission a project. It means we’re building systems to be managed, not just installed. It means we are thinking about the next 5 years, not just the next five weeks.
We don't just install technology. We take responsibility for how it performs.
Reduce Disruption, Maximise Productivity
Customised Managed AV Services
Every organisation has unique operational requirements, and their AV support needs are no different. Whether you're a growing business with limited internal resources or a national enterprise or government agency with hundreds of spaces, Videopro tailors Managed Services to suit your environment.
Whether you require reactive support, proactive monitoring, on-site concierge services or a fully managed AV environment, Videopro can design a service model aligned to your operational requirements. From a single room to hundreds of spaces nationwide, our services scale to support organisations of every size.
Whatever your environment needs,
we tailor our service to your requirements.
Videopro’s Managed Services Capabilities
On-Site
Concierge
Our On-Site Concierge service provides a dedicated Videopro AV technician to support daily operations, room readiness and event delivery. Acting as an extension of your team, they help ensure your technology remains operational, optimised and ready for use at all times.
Proactive
Remote Monitoring
Using our Network Operations Centre (NOC) dashboard, we maintain continuous visibility across your AV environment. Real-time monitoring helps identify faults, performance issues and system alerts as they emerge, enabling proactive intervention before they affect users, meetings or business operations.
Structured Response and Resolution Timeframes
From rapid response to remote support, we establish clearly defined response and resolution timeframes based on your organisation's operational requirements. Every Managed Services agreement includes documented service levels that are tracked and reported, providing transparency, accountability and confidence in service delivery.
Service
Help Desk
Fast access to expert support when it's needed most. Your team can reach us by phone, email or portal, with every request tracked, prioritised and managed through to resolution by dedicated support specialists who understand your systems and operational requirements.
Refresher
Training Services
Technology delivers the greatest value when people know how to use it effectively. Our refresher training services provide practical, structured guidance to help users maintain confidence, adopt new features and get the most from their technology investment.
Scheduled Preventative Maintenance
Regular maintenance helps reduce downtime and maintain peak system performance. Through scheduled site visits, we conduct system health checks, performance testing and preventative maintenance to identify and resolve issues before they affect users or operations.
Firmware and
Software Updates
Keeping technology secure, stable and performing at its best requires ongoing management. We coordinate and implement firmware and software updates across your AV environment, helping ensure systems remain current, supported and aligned with manufacturer recommendations, minimising disruption to operations.
Performance Reporting and Usage Analytics
Understanding how technology is performing is essential to maximising its value. Our reporting and analytics services provide clear insights into system health, utilisation and service trends, helping organisations make informed decisions about technology investments, upgrades and ongoing support.
Warranty and Vendor Licence Management
Warranties and licences are actively managed across your environment to prevent lapses and ensure continuity of support. We handle tracking, renewals and coordination with vendors, safeguarding your entitlements and protecting your technology investment over its lifecycle.
On-Demand Service Support
Not every requirement can be planned. Our On-Demand Service Support provides flexible access to Videopro’s technical team for reactive support, additional site visits and evolving scope needs, ensuring continuity of service whenever circumstances change.
VIP Event Support
When performance matters most, we place a dedicated Videopro technician onsite to support your event. With deep knowledge of your systems and environment, they ensure seamless operation and rapid response so your technology performs without interruption.
Total Care Plans
Designed to support your technology over its entire lifecycle, Total Care Plans extend beyond standard warranty coverage to include repair, replacement and ongoing support. With a predictable annual cost, they provide certainty, reduce risk and ensure uninterrupted performance across your environment.
Regardless of whether we installed it or not, we will support you.
Why choose Videopro to be your AV Partner?
100% Australian Owned & Operated
Videopro is a Queensland-founded, privately owned company.
National Capability, Local Accountability
With offices and technical resources across Australia, Videopro provides consistent support nationally while maintaining direct accountability for service outcomes.
45+ Years of Technology Expertise
Founded in 1980, Videopro has more than 45 years experience in the AV industry.
We build it. We keep it running.
When you engage Videopro, we offer an end-to-end service. We design the system, we install it and then we keep it running.
Keep Your AV Performing at Its Best
Discover how Videopro Managed Services can help maximise uptime, minimise disruption and protect your AV investment throughout its lifecycle. Whether you're looking for reactive support, proactive monitoring or a fully managed service, our specialists can tailor a solution to suit your organisation.
Speak to a Managed Services Specialist
Please contact us on 1300 843 367 or [email protected], or get in touch using the form below.
