On-site Concierge
Your AV environment, professionally managed.
When AV systems are business critical, heavily utilised or support high-profile meetings and events, having an experienced Videopro technician on-site provides the highest level of operational confidence.
Videopro's On-Site Concierge service provides a dedicated AV specialist who works alongside your team, managing the day-to-day operation of your AV environment. Available full time or part time, they take ownership of room readiness, user support and event preparation, ensuring your technology performs as expected every day.
Your On-site Concierge will ensure that meetings start on time, events run smoothly and your technology performs exactly as your organisation expects.
Technology should enable productivity, not distract from it.
In many organisations, employees arrive early to test meeting rooms, IT teams spend valuable time responding to support requests and important presentations are delayed by avoidable technical issues. These interruptions reduce productivity, increase pressure on internal teams and reduce confidence in workplace technology.
A Videopro On-Site Concierge removes that burden. Acting as an extension of your team, they proactively manage your AV environment, support users in real time and resolve issues before they impact your business.
On-Site Concierge Service Capabilities
On-Site Concierge is a customised managed service delivered at nominated customer locations. Service hours, coverage, response expectations and service levels are tailored to your operational requirements and agreed as part of the engagement.
Videopro’s On-site Concierge Managed Services Agreements can include:
- Daily room readiness checks to ensure every space is operational before the first booking.
- Pre-event testing and preparation for executive meetings, presentations and business-critical events.
- Dedicated full-time or part-time on-site AV specialist during agreed service hours.
- Immediate user assistance and first-line support without the need to log a service request.
- Rapid issue resolution without waiting for a technician to attend site.
- Continuous monitoring of room performance and proactive fault identification.
- Monthly reporting on system performance, incidents and utilisation trends.
- Direct access to the broader Videopro Managed Services team for advanced technical support and escalation.
- Flexible service coverage for single-site or multi-site environments.
An On-Site Concierge enables your team members to focus on achieving better business outcomes while Videopro manages the AV environment.
Talk to an AV Concierge Specialist
To speak with our AV Concierge specialists, please contact us on 1300 843 367 or [email protected], or get in touch using the form below.
