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Videopro are excited to offer most customers living in Mainland Australia Free Shipping on the majority of purchasable products online. Some products due to their bulky nature can not be shipped for free however, quotes can be generated for each product upon request should you require delivery.


Delivery Costs & Zones

Free delivery is available for all orders in most Metro Areas however some exclusions will apply. Below is our shipping estimate rates table which gives you a rough indication of what a product will cost depending on your postcode.

Please note: Videopro is currently unable to accurately quote shipping online to any international location or for the following Australian External Territories: Thursday Island, Norfolk Island, Christmas Island, The Cocos Islands and Australian Antarctic Territories. Should you reside in these areas and wish to order something online, our sales staff will gather a shipping quote and you will be contacted prior to despatch. No order will be sent out without your prior approval for the freight costs incurred.

Satchel Items
inc. headphones, dongles, etc.
Small Items
inc. cameras, MP3 players, large headphones, etc.
Small-Medium Items
inc. laptops, bluray & dvd players, etc.
Medium Items
inc. small hifi systems/iPod docks, subwoofers, projectors, etc.
Large Items
inc. small-medium TVs, hifi systems, etc.
Bulky Items
inc. large TVs, large hifi systems, etc.
Oversized Items
inc. interactive white boards, extra large TVs, furniture, etc.

ZONE 1

(South East QLD, ACT and Sydney, Melbourne & Adelaide Metro)
FREE!
FREE!
FREE!
FREE!
FREE!
FREE!
FREE!

ZONE 2

(QLD, NSW & VIC Country and Perth)
FREE!
FREE!
FREE!
FREE!
FREE!
FREE!
FREE!

ZONE 3

(SA, NT & WA Country, Tasmania and most Islands)
FREE!
FREE!
FREE!
$89
$189
$269
$299

Delivery to:

Zone 1

(South East QLD, ACT and Sydney, Melbourne & Adelaide Metro)

Zone 2

(QLD, NSW & VIC Country)

Zone 3

(SA, NT & WA, Tasmania and most Islands)

Satchel Items

inc. headphones, dongles, etc.

FREE!

FREE!

FREE!

Small Items

inc. cameras, MP3 players, large headphones, etc.

FREE!

FREE!

FREE!

Small-Medium Items

inc. laptops, bluray & dvd players, etc

FREE!

FREE!

FREE!

Medium Items

inc. small hifi systems/iPod docks, subwoofers, projectors, etc.

FREE!

FREE!

$89

Large Items

inc. small-medium TVs, hifi systems, etc.

FREE!

FREE!

$189

Bulky Items

inc. large TVs, large hifi systems, etc.

FREE!

FREE!

$269

Oversized Items

inc. interactive white boards, extra large TVs, furniture etc.

FREE!

FREE!

$299


Your Postcode

The above table gives you a rough quote on how much delivery will be to your postcode however, you can see a more accurate quote by simply entering your postcode on either the product page or in the shopping cart.

Simply look for the little blue truck and enter your postcode! Please note, if you add multiple items to your shopping cart, the cost of shipping may change. For the most accurate price, add all of your items to the shopping cart then calculate the cost using your postcode.

If you are ever unsure on how this features works within our website, simply call 1300 VIDEOPRO, send us an EMAIL or jump onto our Live Chat Service and speak to one of our support staff.

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Delivery Information

VIDEOPRO offer the following assurances with every online order:

  • Lost-in-transit cover, including the FREE resupply of lost-in-transit items.
  • Damage-in-transit cover, including the FREE return of the damaged item, and FREE replacement.
  • 7-day faulty item swap-overs, including FREE returns shipping.
  • Full online tracking.
  • Personalised service.
  • Full manufacturer’s warranty.

Qualified Free Shipping

Qualified Free Shipping is available for most orders in metro areas across Australia. To check if you are eligible for Qualified Free Shipping, enter your postcode on any product page (above the ‘Add to Cart’ button) and the delivery information will be displayed. If you are not eligible for Qualified Free Shipping, a delivery fee will apply. This will be displayed below the product price once you have entered your postcode.

Shipping Areas

VIDEOPRO deliver to most areas within mainland Australia; delivery areas are outlined in this website. If you are not in one of our delivery areas, please contact our Customer Service Team to discuss delivery options.

Overseas Shipping

VIDEOPRO do not offer international shipping, all orders must be placed and delivered to locations inside Australia.

Parcel Lockers

VIDEOPRO do not deliver to parcel lockers due to their lack of security. You will be asked to supply an alternative address from one of our customer service team members should you supply a parcel locker location when placing your order.

How we deliver

If the product(s) you have purchased is/are in stock, they will arrive in the following manner:

Small items will be shipped to you by Australia Post eParcel or TNT. Australia Post and TNT offer a door-to-door, street level delivery service only. They are unable to deliver products above the ground floor or enter customers' residence. They are also unable to provide an installation or removal service.

Large items will be delivered by a contracted courier company or TNT and will require a signature on delivery.

Availability

All stock availability is outlined on this website by graphical or text representation. Stock availability is accurate as of last known stock level at our warehouse and is subject to change without notice. If, for any reason, we cannot supply a product you have ordered, we will contact you via email or phone and place your product/s on back-order once you have agreed you would like to wait. If you choose to put your order on back-order, we will provide you with personalised weekly updates and will notify you once your order has shipped. If one or more of your items is in stock and you are waiting on other item/s, you can have your order part shipped. A sales representative will keep you updated on the remaining portion of your order, and can provide tracking information for both shipments.

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FAQ

Q: How long will my order take to get to my address?

A: Once you have received a notification to advise your order has shipped, the following standard transit times apply*:

Major Australian cities

  • Brisbane – 1-2 business days
  • Gold Coast – 1-2 business days
  • Sydney – 1-3 business days
  • Melbourne – 2-4 business days
  • Cairns – 2-4 business days
  • Adelaide – 3-5 business days
  • Darwin – 4-6 business days
  • All Tasmania – 4-6 business days
  • Perth – 5-7 business days

Country/non-metro regions

  • Queensland – 2-5 business days
  • New South Wales – 2-5 business days
  • Victoria – 3-6 business days
  • South Australia – 4-7 business days
  • Western Australia – 7-10 business days
  • Northern Territory – 7-10 business days

*If express shipping is selected before 10am AEST and is in stock at our warehouse, your order will be delivered the next business day to Australian metro and approved areas. You can find out if you are in the Express Post network here.

Q: The tracking number has no scans/it seems to still be in QLD?

A: Often, scans will not appear on online tracking systems until late in the afternoon of the day of receipt by the carrier

Australia Post: ‘Shipment approved’ and ‘Shipment received’ tracking scans are normal and simply mean that your order has been collected from our warehouse and is in transit. Once the order arrives to your local parcel facility, a new scan will show to advise the order is ‘On board with driver for delivery today’.

TNT: ‘Electronically Lodged’, ‘Collected-Cust Premises’, and ‘Received in Depot’ tracking scans are normal. Tracking will advise on morning of delivery that the order is ‘On Board For Delivery’.

Q: Can my order be delivered at a certain time/day?

A: Once the order has shipped from our warehouse, standard transit times will apply and specified days or times cannot be guaranteed. Carriers operate between 9am and 5pm on business days and will deliver according to their logistic schedule. If you are not present when delivery is attempted, a calling card will be left with instructions on how to receive your order.

Q: Will the delivery company call me prior to delivery?

A: Due to the logistics of the respective delivery companies, it is not possible to call customers prior to delivery, though it is still good to include your phone number just in case. If you are not present when delivery is attempted, a calling card will be left with instructions on how to receive your order.

Q: What happens if I’m not home to receive my order?

A: If you are unable to receive the goods at the time of delivery, the carrier will leave a calling card for re-delivery (TNT) or pick up at your local Post Office (Australia Post). If you cannot visit the Post Office to collect the goods yourself, another person at your residence can collect on your behalf if they provide identification with a matching address.

Q: Can you leave my order in a safe place if I’m not home?

A: Unfortunately, due to safety issues and proof of delivery requirements, no items can be left unattended without a signature. This is to protect you against theft and damage to your goods.

Q: Can you hold my order if I don’t want it shipped for a few days?

A: Yes we can. Simply enter this request into the delivery instructions box in the checkout and we will contact you to confirm when you would like us to ship your order.

Q: I entered my address incorrectly or want to change my delivery details, how can I do this?

A: Not a problem; simply call 1300 VIDEOPRO, send us an EMAIL or jump onto our LIVE CHAT and speak to one of our support staff.

Q: Where are you located?

A: The VIDEOPRO Head Office and warehouse are located in Eagle Farm, Queensland, about a 10 minute drive from Brisbane City.

Q: Can I pick-up my order from your warehouse or a store if I’m in Brisbane?

Yes, you can pick up from our warehouse or retail stores in Queensland. In the checkout, there is a delivery instructions box. Here you can state where you would like to collect your order from. If your order contains a large item i.e. a TV, and you do not have a suitable-sized vehicle, we suggest using our delivery service. TVs, particularly plasmas, cannot be laid flat due to the sensitive nature of their parts. NOTE: We will contact you when your order is available for collection. Please do not proceed to collect until you have been contacted by one of our representatives.

Q: Will the delivery driver carry heavy goods inside for me?

A: As delivery companies have a large amount of freight to deliver in a fixed schedule (sometimes with one driver in regional areas) they may not be able to assist with carrying heavy goods to your front door. It is advised for you to organise another person to be home with you if you aren’t able to carry goods. You may be required to assist the delivery driver in retrieving the item from the back of the driver’s vehicle.

Q: Will I receive an invoice with my order?

A: Yes, we include a paper copy of your invoice with your order, plus any extended warranty paperwork if you purchased this additional cover. If you require an electronic copy of the invoice, we can provide this on request after the order has been despatched.

Q: Can you arrange installation for me?

A: We can help you with your installation on appointment basis if you are in the Brisbane area. To arrange this service or obtain a quote, simply call 1300 VIDEOPRO, send us an EMAIL or jump onto our LIVE CHAT and speak to one of our support staff. If you are outside of Brisbane, contact us with your location and we will provide recommendations for local installers.

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